Making contact. The salesperson must understand that he is there to solve the customer’s problem.
Identifying nes. The most important thing is not to ask questions, but to listen to what the client says. Even when the customer finishes talking, wait another 3 seconds. Most of the time, the customer continues to talk and tell the real expectations.
Only after being silenc several times can questions be ask
Do not forget that even 80 percent of objections are overcome simply by remaining silent. Also, if you are talking to a customer on the phone, be sure to enter his number later, he will be extremely pleas when the next time he calls, you answer and address him by name. After all, customers come not only for technical nes, but also for emotional ones.
Selection – is the buyer right for us? If you are already calling the client for the second time and you do not like the conversation with him, understand that it is not the client’s fault, but yours.
When a customer says, “send a quote by email. by post
Ask honestly, “Is he really interest in chinese in america reading?” This will be a screening. And if he says, I’m interest, I just don’t have time right now, then the next time you call, you’ll feel confident because you know he was interest. Be sure to ask, “How long will you read?” When can I call you back?’
Selection is important for the seller himself, so that he feels good, and then he will enjoy the sales process
You ne to do the first steps correctly powder data and then it does not cause any difficulties.
The most important thing in the presentation is:
Tell not the facts, but telegram as a marketing tool: why it’s essential for 2024 speak the LANGUAGE OF USE. That is, not about the technical characteristics, but about the benefits.
Use STORIES. After all, we usually remember the essence, not the facts.