Here we take a closer look at how the process is around complaining about a bad and unstable internet connection.
It is important that you contact these bodies in the order mentioned.
Otherwise you will not get through with your complaint.
The Internet provider
As I said, the first place you should address your complaint is directly to the ISP.
They must of course have the opportunity to solve the problem, and in many cases this is also where you get the problem solved. In many cases.
They will know about the problems you are experiencing, and lebanon phone number data be able to give you a good explanation as to why it is the
way it is. They naturally know your local area, and have a lot of statistics and data on stability and speeds in your area.
In many cases you’ll get the problem fixed here, and if you have a slower connection than you’re paying for.
They’ll typically compensate you with a lower price.
If you do not think you are getting the help you are entitled to.
Yyou must complain in writing and make sure you get a written answer.
If they do not respond to you (in writing!) within a few months, you can proceed to the next appeal body.
The reason why you have to complain in writing is that this is a requirement of the Telecomplaints Agency in order for them to process your case.
The Telecommunications Appeals Board
Now that you have been around your internet provider, and are sitting.
With a written answer in hand, you can continue your complaint with the Appeals Board.
The first thing you see when you open the.
Form is a box where you have to choose what the complaint is about. Here you must select the field called “telecom services, cable TV and internet”.
You must then choose whether the complaint is about internet, mobile, mobile broadband, landline, TV connection or cable TV.
Now you have to indicate whether the subscription has been write a document that helps guide your service base entered into by a private person or a business.
On the next step, you must click yes to confirm that you have rich data complained directly to the telecommunications company about the situation in writing. It is important that you have the written complaint at hand when you lodge your complaint against the internet service provider.
w