Education is teaching The product or service itself, but much more broadly – about the product area. However, it should be kept in mind that customers are both educational and transactional. A transactional customer – he already knows everything, only the price is important to him, so there is no need to teach him anymore. Google has created two extremes, either the customer knows everything or knows nothing.
Therefore, when educating the customer
It is important not to talk about the product, but how to choose in this area. Of course, it is necessary to present the information in a way that is understandable to the client.
Pay attention to the fact that the client himself tells how to communicate with him. If the client says – “write an e-mail by mail”, that’s what you write. If he calls back, it means he likes to talk.
Conflict management. Contradictions are not to be overcome, they are to be managed.
Bad reactions from the seller:
We all have a bad idea of what a contradiction is
We usually associate it with doubt or fear of the chinese overseas asia number data client. But the objection is that the customer wants you to help them find out.
People object when they care and are interested and when they already have an opinion on the matter. The best way to manage objections is through counseling.
You need to learn to “turn off the euros in the eyes” of the seller at this stage
There is nothing wrong with saying that you powder data don’t have something and pointing out where the customer can find it. The result sms solves the 3 major worries of marketers during festivals of all this will be – either they will still buy from you, or they will speak well of you. So, it is important for the seller to realize that he is helping the customer and solving the problem, and not just trying to sell at any price.