Wow, what a topic I’ve chosen today. To start with, I’m not one to complain. It’s just not my thing. At the time it makes you feel good but soon after you get down and it makes you feel weak for thinking that others are responsible for your own destiny.Make sure the complaint is justifiedSometimes we get angry for unjustified reasons. It can be good to calm down for a second and analyze the situation calmly. Sometimes we can come to realize that our complaint may not be as justified as we initially thought.
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Apart from these points, there may be situations where you cannot avoid complaining because you feel totally frustrated and you need to express your frustration south africa telegram data to the person who caused your discomfort. The typical situation could be the acquisition of a product or service where you have simply been totally dissatisfied because your expectations were very different from what you received.
1. Compare alternatives : compare what you received with other offers and prices on the market in case you haven’t done so previously. Do others offer much more for less money or is that just the way it is?
2. Interpretation of the product and service received : Have that is digital marketing models you interpreted the offer or have you based it on the facts? Have you made sure that you understood all the specifications well before contracting or have you bought it expecting it to be what you thought it would be?
3. Documentation of the faults : are you able to provide malaysia data documentation on those points that have caused your discomfort? Only if you have some kind of evidence will you be able to complain in a justified manner and make some kind of claim successfully.
Express your complaint without offending
Emotions are our worst enemy. Even if we are very angry, we must not forget that on the other side there are also humans who may not be to blame for your discomfort. Focus on the facts and be precise in your complaint.
4. Write an email : Putting things in writing helps you better reflect on the different points of your complaint. By rereading and rewriting it you will be able to document the facts more precisely from your point of view without forgetting details as might be the case in a phone call.
5. Insist if you don’t get a response : In this situation, it’s difficult to keep a cool head. Remember that on the other side there are also people with their strengths and weaknesses. There may be x reasons why they didn’t respond to you immediately. If you communicate with respect, your chances of success will be greater.
6. Offer a solution : especially if they don’t offer it to you proactively. This is what a company should do (especially if the complaint is justified) but not all have reached this point of thinking this way. Make a specific request to give them the opportunity to at least give you a more or less satisfactory solution.
A complaint by definition seems to be something negative. It doesn’t necessarily have to be the case if we act without hurting anyone’s feelings. Not everything is solved this way. For drastic cases there are always lawyers and lawsuits. But it’s better to solve it this way if possible, don’t you think?